Search Hotels Near Polesden Lacey, Dorking

"It was good , staff was nice too"

"We stayed here overnight for my dad's 80th event. The hotel was recently renovated and the events team were helpful during the booking and setting up process. However, this is where it ended. This hotel is clearly under pressure to cost cut and it shows everywhere. For the event, while the room was set up fine, the catering was awful - woefully under catered and the quality was terrible considering the cost. We complained and we were told that they had been instructed not to 'over cater' for events, so they count out every canape (despite cancellations, there weren't enough). The canapes were so miniscule that even if they had counted them, they weren't enough for one per person. They brought out some more food but by that point people had got beyond being hungry. What came out was so low quality, it was like it had been dumped out of Costco onto a tray. The hotel room was nicely furnished but the energy saving lights are so dim you can't see anything, there was hardly any shower gel in the bottle, the bath was slippery, and the temperature was hard to control. There was a bottle of water and glasses with a plate left outside the room the whole time we were there. The worst was the breakfast though. There isn't enough space in the restaurant for the number of guests so there's a long queue. Then there is no food - same as the event the night before - just nothing to eat, and what was there was cheap and poor quality. Overall disappointing."

"A beautiful hotel set in equally beautiful surroundings. Staff were wonderful. Food in restaurant was five stars. We will be back. Perfect hotel to stay for walks around area. Cannot recommend enough."

"The manor house and estate was spectacular. We were a little disappointed in that we booked to stay in this wonderful manor, but upon arrival we were told that our room was located in a small house on the property about 400yards from the manor house by the entrance gate. It was referred to at the "lodge" Reception staff were efficient, but not exactly friendly. The breakfast was exceptional."

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"

"Pictures on Hotels.com are misleading! It has pictures of the bar in grand rooms but this is in a separate building not open to the public and the bar here was only for events. These pictures should not be attached to this hotel. It’s like putting pictures of The Savoy bar on a Premier Inn site. How is this allowed."

"The rooms were very spacious and made to feel very cosy. Beds very comfortable. Staff very accommodating and helpful. Very clean."