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"Our stay at this hotel was disappointing from the start. The room had an unpleasant odor, and the overall condition raised concerns about maintenance and cleanliness. The bathroom lacked an exhaust vent, and the mirror appeared to be a peeling sticker rather than a proper fixture. Several outlets and light switches were noticeably crooked, and the carpet was in very poor condition—we even found a nail clipper on the floor, which was unacceptable. Additionally, a drawer handle was broken and left hanging throughout our stay without being repaired. The elevator situation made things worse. With only two elevators serving a large hotel, they were consistently overcrowded and stopped on nearly every floor, making it frustrating to get around. We had originally booked a five-night stay, but due to a flight delay, we arrived late. Unfortunately, our reserved room had been given away. While the staff eventually provided another room, it appeared to be of significantly lower quality. Finally, our experience at the front desk was not welcoming. Ana, the attendant who assisted us, came across as unfriendly and lacked a customer-focused approach from the beginning. Overall, this was not the level of service or quality we expected."

"Charming downtown location, very welcoming staff, had a great time!"

"Beautiful experience ! We got a upgraded room to the king suite the staff was very professional I always stay at this property when we come to New York and I am always happy "

"The breakfast here was super good it had all kinds of things to choose from, and very organized, our room was on the 17th floor and the view was pretty from the window, it was very quiet and peaceful. The staff walked us through from check in and were very helpful with our luggage as well! I will recommend this hotel to anyone wanting to be close by to Yimes square and other small restaurants !!"

"Quick. Checkin/out, staff friendly, elevators quick and secure. 24 hour parking adjacent to hotel. Room clean. "

"The hotel St James is our go to when in Manhattan. Convenient, good value, wonderful staff. The only thing on this trip was that the mattress was quite uncomfortable. We will still stay here again though as we’ve never had this issue before. "

"Great location in Manhattan for Times Square and the theater District as well as excellent transportation connections to multiple subway lines. Often a good deal depending on the time of year. "

"The chaire was not in good shape but the rest were good"

"Great location, nicely appointed rooms "