Khách sạn Felipe Carrillo Puerto

"Endroit magnifique en pleine nature. Personnel très gentil!"

"La ubicación super buena. El personal muy amable. Las habitaciones amplias y con aire acondicionado (mini split) también tienen estacionamiento muy iluminado y en general está bien.... En mi caso reserve de último minuto y estuvo lista la habitación cuando llegue... El único detalle es que se les olvidaron las toallas pero en recepción me las dieron"

"El personal muy atento La habitacion limpia pero si tenía un ligero olor a humedad. La alberca limpia Tiene variedad en alimentos pero no esta incluido en la reserva."

"Todo genial"

"Ubicación. Tamaño y limpieza perfecto. Recomendaría mucho una capacitación al personal. Se ven desorientados y cada uno te da información diferente. Precios de los alimentos por ejemplo. Me dieron 1 precio t al final me cobraron mas porque la cajero dijo que el mesero se habia equivocado Es un hotel bonito pero en cuestión de calidad en el servicio les hace falta mucho entrenamiento."

"Las habitaciones son muy cómodas, agradables, bonitas, las instalaciones son muy bellas, trato muy amable del personal, zona de alberca con muchas hamacas, camastros, sillones, de muy buen gusto"

"Really convenient staying at the property. Staff was absolutely helpful."

"The staff were very nice and charismatic. There were not a lot of people there which was nice in our opinion. Right in the beach. Beach chairs/beds and a pool right outside. We had our own little patio. There was a little thing of water next the stairs to the patio- I thought it was a bird bath- partner let me know it’s to wash the sand off your feet- simple but I really appreciated it. We always seen somebody cleaning in the distance. It’s walkable. It’s in a sort of gated part of Tulum....

"The staff are incredible and the place is perfect for a Tulum getaway. A must stay"

"It’s a unique place. Quiet and friendly."

"Es la tercera vez que me quedo en el Diamante K y siempre ha sido una experiencia estupenda. La ubicación permite realmente estar en un lugar privado fuera del Tulum al otro lado. Excelente en el servicio, la comida y ubicación "

"Room itself was beautiful, wish they would clean the private pool things floating in water,due to seaweed beach was covered in it and hotel does not clean the beach. Staff was accommodating for the most part but nothing was open after 11pm which is a bit of an inconvenience."

"We stayed in a Teepee on the beach- used the public bathrooms. The public bathrooms were gross but all public bathrooms are- bring disposable toilet covers/witch hazel/wipes/hand sanitizer/etc. There is an option to stay in a teepee by the bathrooms. I could not recommend against that enough/ it smells horrible down there :) The teepee on the beach was so nice. It seemed like we were the only ones staying in those ones. There was this nice little area right outside of it with beach chairs and...

"Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions."

"We loved the hotel's location in the National Park and on the beach. The restaurant was delicious, the staff were helpful, everything was great. We loved the free breakfast! They gave us bikes to use and we were able to visit other hotels for dinner each night and feel safe doing so. We walked to the ruins and took the electric shuttles. The only things we'd have changed was to have the bar and/or restaurant open later so we could grab apps or drinks in the evenings. We were also quite confused...

"Dirty room, staff not available. No room light. Expensive dining"

"The room was wonderful and cleaned very well daily. The staff was very helpful and the property was beautiful. There was a lot of sargassum on the beach which they occasionally cleaned but that is nature."

"UMi was a fantastic couples getaway. Even with the beaches in Tulum being hit with heavy sargassum, their staff was consistently raking and removing it so there were no interruptions to our experience. The property was amazing, the Ocean Front Master Suite was perfect. The hotel staff was friendly and always available to make ordering drinks or food easy. The staff confirmed restaurant reservations for us before our arrival. Food was great - the included breakfast was phenomenal! UMi's...