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"The staff are friendly and helpful and this makes the Royal Lancaster outstanding"

"Very close to Paddington Station which was excellently placed for getting to the airport and other areas of London. Staff were very helpful."

"Yes"

"Recently renovated/remodeled. Room looked new inside. Staff very helpful and professional. Great location in Mayfair. Luxury hotel."

"Location is great. Short distance walk to paddington station. A grocery store was just across the street if you need something. We stayed at the accessible room and the bathroom was flooded after a shower. Staff didn’t seen to be too surprised when we asked for extra towels after we told them it was flooded. Also, the hotel charges you when you storage bags after check-out."

"Clean room, good locatiin, whiting walking distance to many attractions. Pleasant staff and decent restaurant on site."

"This is a nice hotel in a great location but I wouldn’t give it five stars. The rooms are quite dated. The staff were super helpful and lovely."

"The location beside Paddington Station is perfect. I read some comments about the hotel needing modernisation. It looked in good shape to me."

"Reasonably priced option and decent room"

"**Good modern hotel near Paddington** Very convenient location, just a few minutes’ walk from Paddington Station. The hotel has a modern layout and decor, and reception was efficient. A few things stood out compared with many hotels in this area. There is a lift, which is not always the case in older London hotel buildings, and breakfast was included/provided, friendly and perfectly decent. There is also a small sitting area by reception, with paid drinks available, plus tea and coffee. The...

"What a lovely hotel - will defo go back. Had an op in Harley St so this the overnght before returning home. Super helpful staff from the concierge, reception & room service - couldnt do enough. Plan to return for the fab afternoon tea very soon. "

"This hotel will label you as a "no-show" and sell your room to someone else without any notice if you do not show up on your check-in day. If you have flight delays, or any travel issues stopping you from showing up on your check-in day - they will sell your room and if fully booked up have no room for you despite having pre-paid."

"Perfect and delightful for a solo female traveler. Great location near to cafes and restaurants; welcoming and helpful staff; delicious breakfast and cute lobbybar. The room was clean, quiet and comfortable. I loved the in room coffee option and treats, and having air conditioning was especially welcome as I visited during the May heat wave. Would definitely stay again."

"Bad advertisement. Property completely different from advertized. Overexpensive. No cleaning crew. Zero communication."

"Great location and good value"

"Excellent place to stay. Would stay again"

"We loved our stay. Perfectly located close to the Paddington station made all our sightseeing goals so accessible. The hotel was charming and the staff we kind to us. Highly recommend."

"Unhelpful reception staff. Long queues to check in and asked to join them again when room keycard didn’t work."

"We had a great stay in London and would definitely recommend this hotel. The property operates without a traditional front desk staff, with check-in and all communication handled online. At first we weren’t sure what to expect, but the online service was outstanding—responses were prompt, helpful, and made everything very easy. The room was exceptionally clean, comfortable, and perfect for our stay. We also loved the location, which was just a short walk from the Tube, making it easy to get...

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