Search Pet-Friendly Hotels in La Altagracia

"Ocean was not visible from our room unfortunately, my wife loved the spa, Staff was absolutely fantastic, very accommodating and always very curious. Room was always clean and stocked with drinks and snacks, beautiful rooms very comfortable."

"Misleading “5-Star” Experience – Very Disappointing Stay I booked Serenade Punta Cana Beach & Spa Resort specifically because it was recommended to me through Expedia as part of my Gold member benefits. The listing promoted incentives such as a $500 resort credit, complimentary room upgrade (pending availability), and late checkout (pending availability). Unfortunately, my experience felt extremely misleading and disappointing from start to finish. First, the check-in process was completely disorganized. We arrived in the Dominican Republic around 12:00 PM and did not receive our room until nearly 7:00 PM, which is unacceptable for any resort claiming to be 5-star. The staff did not properly explain the property, how to make restaurant reservations, restaurant hours, or even simple things like needing towel cards to access pool towels. As a result, we spent much of the trip confused and trying to figure things out ourselves. During our stay, I noticed a clear difference in treatment between guests. Many Caucasian travelers received full tours of the property and more attentive service, while we were not offered any guidance at all. This left us feeling overlooked and unwelcome. The food was by far the worst part of the experience. The resort focuses on quantity instead of quality. Much of the food appeared recycled between meals, and many items that should have been hot were served cold. Even freshly fried items such as calamari came out cold. Several restaurants required"

"An amazing experience, clean resort staff everything was just absolutely perfect"

"The beach was amazing. Staff was friendly. Everything is within a close walk. Lots of food options around the pool. There are bars everywhere. Wilkins was the best bartender, in our opinion. Lots of great entertainment throughout the day. They accommodated a late check out, even at near max capacity. Our only complaint was the housekeeping. There were a couple of days that they didn’t come at all. We had to request toilet paper and Kleenex. The days that they did come, we had to request face cloths and a bath mat. They would take them and not replace. Minor issues in the grand scheme of things. We enjoyed our stay and would definitely return. "

"Only one outlet in the room worked and the phone didn't work. Told the front desk and they didn't do anything about it. Pools were great and restaurants were average. Staff was mostly friendly but many didn't speak English."

"Nice property few issues with the rooms at first but all got squared away "

"The room have a little weird smell, staff mostly nice and some rude one, nice clean property and good amenities, food was average "

"We had a great trip, already planning on coming back! "

"Amazing property, amazing staff, entertainment at night was lacking and we found wasn’t very good but we spent most of our time enjoying the day anyways so nights were spent in the room and we were great with that. Only negatives were that room service took well over an hour a couple of times, and there could be a couple of more options for lunch (having the taco truck open during the day would be great). The guy walking around delivering pizza to whoever wanted it throughout the afternoon was awesome. Honestly we had the best week ever. "