Search Hotels Near New Forest Museum, Southampton

"G on"

"The property does not have air conditioning, there are no phones in the rooms so if you have an issue or need something, you have to see someone at the desk. There were no washcloths in the bathroom. The beds were hard."

"Starting with the staff, they were friendly and lovely when checking in. The room was a great size, clean and comfortable. The breakfast was fantastic and so much to choose from. I wish I had stayed one more day to taste everything. I will definitely come back next time I'm in Southampton."

"Do not stay here! I thought well all I need is a clean on suite room with a decent bed as its only to sleep when working. I have not slept in a bed that bad ever, the springs were coming through and you could feel them. The room smelt and there was dirt and rubbish behind the drawers ans tea spilt down the wall. The kettle was so old it looked risky, mirror left down on the floor where it has come off the wall. Curtains were dirty and didn't close and heating was off room was freezing. This was a huge mistake."

"excellent"

"Great breakfast, plenty of choice, well located and convenient parking."

"The breakfast is good, location is great close to shopping center and bus station"

"Arriving on an international flight, exhausted, we got to the hotel at 8am, quite a while before the check in time. We were greeted by Greg, he said the hotel was sold out the night before, but once a room was available, they would clean it and we could check in early. He told us to go sit down have some breakfast and relax, until something opened up. An hour or two later he came over to us with the key to our room. Thank you Greg, we really appreciate your kindness."

"Upon entering, the room smelt strongly of mould and damp. There was mould all over the bedroom window and the smell also came from the bathroom. The bathroom door latch didn't work, so the door didn't stay closed. The bathroom extractor fan is caked with dust, the bath looks like it hadn't been cleaned, the panel looks incomplete and the grouting is mouldy in the shower. The bedroom had a radio, which was also caked in dust. I have a severe allergy to dust, which immediately caused a skin flare up. On top of all of the above, the travel cot provided was filthy on the net sides with loads of stains and yellow in colour. The room is a hazard to health. We opened the bedroom window for an hour and the smell did not budge, because it was never going to with the mould issue. Reception suggested air freshener, which is ridiculous as it would only mask the smell temporarily. I am also allergic to lots of chemicals in air fresheners. We were provided a clean cot after we informed the lack of cleanliness of the one provided. The mattress on the roll out bed was so flat, it was uncomfortable for our daughter. We are extremely disappointed with the state of the room and wasted money in fuel travelling to the hotel we didn't end up staying at. We had to pay more to stay elsewhere at such short notice. I sent feedback the next day by email with photos. No response and it's 3 days later I've put this review on."