Independent, Avoncliff, Bradford-on-Avon

"This is a wonderful hotel with great service, really comfortable rooms - and the fact that you can access the thermal baths is the icing on the cake! Just a few minutes from the station and the main shopping and tourist areas, the hotel is really well situated yet feels like an oasis of calm. The one minor downside was that the restaurant wasn't open on a Monday, but there were plenty of dinner options nearby. It is one of our favourite places to stay in Bath and we would highly recommend it."

"Yes excellent. I am a proud Bathonian although I moved away as a student. The Francis is truly exceptional hotel worthy of this wonderful city"

"Very helpful staff"

"Can't beat location Very noisy at night - loud music outside rooms until 6am. Room hot so needed to keep window open but noise a problem Room small but otherwise good service "

"Stayed at short notice after being left in the lurch. Clara on reception was excellent and went the extra mile to look after us."

"Enjoyed our stay, very handy for the cave Christmas event we attended. "

"Just perfect "

"Great breakfast, friendly staff, lovely grounds."