Search Hotels Near Blu Riviera Maya, Puerto Aventuras

"The majority of the staff were very friendly. The rooms are nice and spacious. Hotel is a little dated. Was not impressed by the food on resort."

"Everything was good except for 2 things : 1) we went the last week of April and the seaweed at the beach was so much 2) a dinner reservation system was horrible, we arrived on a Sunday and immediately went to guest services to book our dinners for the week. The problem is nearly all of them were booked up for the week already even though this is during off-season, which was really surprising. We were able to get in at three of the restaurants during the weekday we had but the earliest reservations were at 9:30 PM. It’s ridiculous that you cannot book dinner reservations before your arrival. The pools were amazing though! "

"I had a terrible experience with Expedia and Hard Rock Hotel Cancun. I accidentally booked the wrong Hard Rock property, then realized my group was at a different location and booked the correct one. This left me with two reservations for the same night. Within minutes, I contacted Expedia to cancel the incorrect booking and request a refund. After multiple follow-ups, I was told the hotel did not respond, and I was stuck paying nearly $600 for a reservation I booked by mistake. Expedia said there was nothing they could do because the hotel wasn’t cooperating. This is extremely frustrating. I acted immediately to fix an honest mistake, yet neither Expedia nor the hotel helped. I feel completely let down and will think twice before booking through Expedia again."

"Clean room. The fridge was terribly small"

"If you have any food allergies avoid this hotel chain. They have a food legend for each item. It has the food name and it’s supposed to contain the allergens in the food. The problem is that the allergy legend isn’t consistent. Half the time it says nothing only the item like “broccoli” and then you find out later that it does contain the allergen. As someone who is gluten free, after day 3 and finding out that the legend is not used properly, I was required to ask for chef assistance every time I went to the buffet and they would tell me what didn’t contain gluten. Somehow it wasn’t until the last night that they told me the salad dressings contained wheat. They add flour to all sorts of things that is completely unnecessary like mashed potatoes, corn tortillas, Mexican rice, potato wedges and so on. They even told me they steam the broccoli in old pasta water. The room was clean but quite dated. Our first room smelt so badly of mildew that we had to change rooms. The margaritas tasted like weird chemicals and there is only one elevator to service an entire half of the hotel so if you’re on the opposite end you either take 4 flights of stairs every time you want to go to your room or you walk all the way to the lobby to catch the elevator. The main buffet is tile and large grout lines and they push the plate cart around every 5 minutes which reverberates in the entire restaurant and you’re not allowed to eat outside. "

"Catalonia Riviera Maya can be a good option if you’re visiting Quintana Roo on a budget, but there are a few things to keep in mind before booking. First, there isn’t a traditional beach—just a small bay where you can swim. It’s still enjoyable, but it may not meet expectations if you’re looking for long sandy stretches. Restaurant reservations are quite limited. For example, during our 9-night stay, we were only able to book 4 dinners. You can try going to the restaurants around 6 PM to check for last-minute availability (often around 9 PM), but it’s not guaranteed. Also, meals are restricted to one appetizer, one main course, and one dessert per person. Rooms are decent if you book a deluxe option, though they could definitely use some renovations. The resort grounds are well-maintained, and most of the staff are friendly, though we did encounter a few less welcoming interactions. Food overall is average—definitely edible, but not a highlight of the stay. On the positive side, the spa and gym facilities are excellent. The Italian restaurant stood out with great service, especially from Alejandra and Lucas. Overall: A decent budget-friendly resort with some trade-offs, especially in dining and beach quality."

"Chez Waffle has a pretty back lounge area with view of the water and fish swimming into the inlet. The condition of the rooms is a bit dated. The prices of food on the high side. It is extremely quiet in this gated community. If you want lots to do, you are isolated. I did diviving and day trips every day, so spend little time at the hotel (only evenings). The local busses that run between Playa an d Tulum are excellent. Very cheap! Overall, enjoyed my stay and would do this again. I recommend it."

"More comfortable beds. Place was great clean, nice neighborhood quiet. Wonderful area love all the convenience of the place in PA . But definitely needs comfortable mattresses. Loved the host. "

"The staff was excellent and the whole experience was great. Plan on booking there again next year."