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"More knowledgeable front desk regarding VIP perks etc."

"Great location with easy access around the city. Excellent staff, lovely room "

"The staff María and Elena, gave us a lot of help. they were excellent! the hotel location is near from everything. the room was clean. we absolutly stay there again"

"Room looked clean and tidy. Shower room could be better. Noise level during the night… unbearable. Difficult to try to rest when you can hear talking from the next room. Reception staff kind and welcoming. "

"The room was nice, large and quiet. But there was no safe, and the bed was a standard double with a soft squeaky old mattress. Disappointing."

"I miss the fish"

"Clean spacious room. Helpful staff"

"The hotel is in a perfect location for exploring London, especially with children. It is ideally located for various transport options and close to alot of major attractions. The staff were all fantastic with the kids. The rooms were perfectly designed for a stay with children. We stayed in a studio and having the extra space with another bed in a separate area made everything slot easier. The kitchenette was also really useful. "

"The good: - Excellent location to get to all major attractions walking or via tube. (tip - there is a bus that goes from outside the hotel to St. Pancras station. Easier that navigating multiple staircases on the tube with suitcases) - Large rooms - Two large lounges with workstations and lots of seating and one has a coffee/tea/latte machine - A washer and dryer for guest use (one set and first come first serve but still handy) - I had two maintenance requests which were addressed quickly - Could cast from phone (Netflix) to TV Areas for improvement: - Furnishings and finishes are older and simple. If you are a 'Four Seasons' type, this isn't for you. - Some may find the area too busy. There was a protest at Trafalgar Square during my stay which required some rerouting. Overall I would stay again given the location and price. "