Search Hotels in The Fives, Playa del Carmen

"This resort was clean, safe, quiet and easy to find your way around which was nice traveling with kids. There were a few pools to pick from and we were always able to find a chair on the deck. For people who complained about the beach, yes it is small but it was well kept by the staff and my kids enjoyed it. My only complaint was there could have been more staff working in the restaurants as there was often long wait times for things. The buffet staff were incredibly busy and constantly moving and as such we made if halfway through breakfast without water or coffee. This was not a fault to the staff as they were doing the best they can, this also lead to long wait times for food/service at the restaurants as well. We would definitely come back."

"The room and all areas of the resort were very clean and staff was always working to ensure that "

"We stayed in the Privilege area, adults only for 7 days. We enjoyed having our ala carte reservations made for us. We did feel that some of the privilege guests got treated better than others. We tipped regularly but maybe not enough. Our room was great for us! The pool chair problem is real. We got up early to get seats even in the privilege area. Food was good! Overall we enjoyed our time but would probably not return to this property. We are trying the Ocean Royale in December of 26."

"No vale lo que cuesta"

"The room was clean and well stocked when we arrived. All the staff we encountered was amazing. Get a cabana it is worth the cost and the service is amazing. The food is your typically AI fare but they try to keep it fresh and will do their best to make you something fresh if you’d like. I loved the location and we felt same most of the time. The only issue we had was a drunkin domestic dispute down the hall. A man was yelling obscenities and attempting to kick in the door. Security seemed slow to respond and there is no way it wasn’t heard because it was near the front. It went on for far too long and left me questioning the quality of the security. "

"Poor customer service. Food is terrible. "

"Visiting this Riu property was excellent, you did not want for anything, the beach was large, pool side seating was great and the staff took care of anything you asked for. We had a wonderful time."

"The hotel has a good location and a very pleasant environment. The buffet offers excellent variety and quality, especially for breakfast and lunch. However, I believe the dinner options could be improved, as they were not as impressive. One downside was that we found some cockroaches in our room, which was disappointing and something the hotel should definitely address. Overall, it is a good place to stay if you are looking to have fun, enjoy drinks, and meet new people."

"The buffet had the best coffee I have ever had."