Independent, Westbury-sub-Mendip, Wells

"This is a wonderful hotel with great service, really comfortable rooms - and the fact that you can access the thermal baths is the icing on the cake! Just a few minutes from the station and the main shopping and tourist areas, the hotel is really well situated yet feels like an oasis of calm. The one minor downside was that the restaurant wasn't open on a Monday, but there were plenty of dinner options nearby. It is one of our favourite places to stay in Bath and we would highly recommend it."

"Yes excellent. I am a proud Bathonian although I moved away as a student. The Francis is truly exceptional hotel worthy of this wonderful city"

"Staff are fantastic very friendly cleaning staff are very helpfull. "

"All of the staff were so friendly! They really did go above and beyond!"

"Clean room. Good wifi"

"Very helpful staff"

"Clean room, easy check in, staff are nice. Corridor outside our room smelt a bit damp so probably could do with being aired out. "

"Stayed at short notice after being left in the lurch. Clara on reception was excellent and went the extra mile to look after us."