Khách sạn gần Aquaworld tại Cancun

"Been many times and we always go back because of the exceptional service"

"Omar was always friendly and polite"

"Beach area was not pleasing this time as there was lots of sea weed. Food was great in every restaurant. Drinks were well prepared also."

"Great staff , good was good. The hotel needs maintance"

"More restaurant options"

"Definitivamente es un lugar al que voy a regresar, unico detalle son las camas en la alberca para socios"

"The resort itself is very clean, and housekeeping did a great job every day. Unfortunately, that’s about the only positive thing I can say. The staff were generally not very friendly or welcoming, which made the overall experience feel cold. The food was honestly disappointing, and there were very few restaurants to choose from. The only restaurant we genuinely enjoyed was Hana. What made it even more frustrating was the restaurant reservation system. You have to book through the app, and...

"It’s was great"

"Its an OK place but not the best in the area. The rooftop is extrmeely expensive I want to assume is because day pass users get credit for what they pay and guest have to pay the price as well"

"I spoke to one person in concierge who is and she was sarcastic and accommodating."

"Overall, it is not bad. I think this resort is getting old. Staff were not very helpful sometimes. Not many staff are working in the pool area serving foods and drinks. We also had big cocroches two times in our bathroom. Foods were ok. It is family-friendly. Water park and kids area are nice. My kid loved them."

"Food was horrible, 3 restaurants with not many food options. Needs major improvements. Entertainment was nonexistent."

"Great"

"★☆☆☆☆ I was very disappointed with my experience at Hard Rock Hotel Cancun. During my stay, my young daughter and I became ill and were forced to end our vacation early. I notified the hotel before checking out and explained that we had to leave because of an emergency. After returning home, we recovered and did not require medical treatment. I later requested consideration for the unused portion of my stay, but my request was denied because I could not provide medical documentation. While I...

"It was really clean I really like everything"

"To be honest, yes, for the low price, it was not bad. At least the view was as promised, you could see the ocean from the side as advertised. Want to make this clear, so if anyone is on a budget and want to stay in the hotel zone, this could be an option. The building lobby had almost run down doors as we walked to the elevator. The room was ok, but not what it looked like in the pictures. The paint was dark and the room was hot when we entered. The bathroom was cleaned, but as you...

"To muy bien"

"Very friendly and pleasant staff. Good food selections from various restaurants but not much entertainment available at night (maybe due to the FIFA World Cup). Rooms are clean but can use some renovation particularly sliding g doors to the balcony as it often off the track and keeps on coming off. Overall a positive experience."

"Everything was good food people"