Search Hotels Near Chun-Zumbul, Playa del Carmen

"Staff were great! Especially Juan in the kitchen, I asked him if they had just plain steamed broccoli one day because they had one out in the buffet with cheese and he said no. A few minutes later "

"The resort was beautiful. The staff were wonderful and very helpful. The bellman even remembered who we were after one time ( he took our luggage to room). This was our second time staying there."

"Great staff and food. "

"Beautiful property. Staff was kind and welcoming. No complaints. Except for the dinner restaurants- there are only 3 options and the reservations are booked before you get a chance to make the call in the morning. It was frustrating. The buffet ends up being the only dinner option which is challenging. "

"Overall trip was good. Food wasn’t too great "

"Staff was rude and no guidance which having different bracelets gives you access to different amenities and I was a Villa which I was told by my concierge that I could be any part of the property they kick me out of the Platinum bar for having a black bracelet. Second, the Buffet staff told us to look for a table and when we found a table which was not clean from the people that where just finished eating the staff said they couldn’t clean it that would take more than 30 to clean it. Main lobby staff were the most Rude people. Good thing I can say about the Resort is that the rooms are very nice and spacious nothing bad about the cleaning staff or the bartenders."

"Wonderful place"

"Wonderful swim out room. Amazing staff."

"Great spot for the whole family! Kids club for 3-4 years old along with one for 5-10 year olds. Water park is great for all ages Buffet has limited options but the rest of the food was fantastic The shows were less than great but the older kids do get to take part in one of them which was cute"