Khách sạn Francisco Uh May

"We had booked for two nights and we left after the first night. The place is uninhabitable and we needed to find lodgings elsewhere. There were no blankets and we were cold in the night, no hot water, only 3 pillows while we were four people. There were bugs all over the room and a nasty smell. There was dog poop and dog pee all over the common areas. Definitely do not recommend"

"Ubicación. Tamaño y limpieza perfecto. Recomendaría mucho una capacitación al personal. Se ven desorientados y cada uno te da información diferente. Precios de los alimentos por ejemplo. Me dieron 1 precio t al final me cobraron mas porque la cajero dijo que el mesero se habia equivocado Es un hotel bonito pero en cuestión de calidad en el servicio les hace falta mucho entrenamiento."

"Really convenient staying at the property. Staff was absolutely helpful."

"Highly recommend finding another place to stay in Coba or elsewhere. This place is clearly gearing up to be sold. Almost no staff around, and limited service. We booked this hotel to use the complimentary bikes and access to spa services as provided in the description when booking as we wanted to bike to the Coban ruins. They did not have these, so we decided to check out the next day. The front desk manager, who had no idea of anything going on, checked us out and said we would be refunded...

"We were at the resort 3rd time and planning to go back soon"

"We stayed on the main floor and it feels like it’s our own house on the beach. Luckily no one was around so it feels very nice and private. The 3 bedrooms with their own bathrooms were wonderful for layout and the common rooms of kitchen/living room and dining room were great for all of us to spend time together. The beach view was wonderful but the sargassum just ruined the experience as we couldn’t use the beach at all as there was so much weeds on shore and in water despite the staff hauling...

"Great"

"Excelente lugar para descansar y relajarse. "

"The staff were very nice and charismatic. There were not a lot of people there which was nice in our opinion. Right in the beach. Beach chairs/beds and a pool right outside. We had our own little patio. There was a little thing of water next the stairs to the patio- I thought it was a bird bath- partner let me know it’s to wash the sand off your feet- simple but I really appreciated it. We always seen somebody cleaning in the distance. It’s walkable. It’s in a sort of gated part of Tulum....

"My room was right in the beach with a pool and hot tub on my balcony. It was a great room for the price. The staff were friendly and helpful too!"

"The best place I’ve ever visited. Excellent service and a magnificent staff, always attentive and ready to help. Everything was excellent. ✨🤍"

"AC kept room cool"

"Excelente trato del personal, las instalaciones muy limpias y la comida deliciosa. Muy buena experiencia"

"Had a great trip"

"Es la tercera vez que me quedo en el Diamante K y siempre ha sido una experiencia estupenda. La ubicación permite realmente estar en un lugar privado fuera del Tulum al otro lado. Excelente en el servicio, la comida y ubicación "

"Unexpectedly, clean and hospitality is amazing"

"The air conditioning system seemed incapable of cooling the room to a comfortable temperature. The room was dimly lit and extra caution was required to avoid injurious contact with low ceilings and floor out croppings."

"Beautiful place to be.. been on the middle of junge was beautiful!"