Tìm Resort tại Cozumel

"We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels."

"Wellness trip it was unforgettable."

"Todo bien"

"We have a lovely stay at the Reef Coco Beach. I definately recommend their shuttle service. We took the snorkel tour from the beach. The vis was not as good as I hoped that day, but it was well worth it to get to the reef. The people, servers, hotel, food, rooms, pools, private beach ! .. , shopping within walking distance, all fantastic. The only thing I did not like: people reserving their lounges at the pool when they were not there ! I feel that if you leave the pool, take your towel...

"Excelente hotel en la Riviera Maya. El servicio es increíble durante toda la estancia. En los restaurantes fueron muy amables y buenos con nosotros. Disfrutamos mucho de la comida en el hotel. La playa la mantienen muy limpia a pesar del sargazo que llega por lo que es muy cómoda para estar ahí. Lo mismo para la alberca que esta impecable y el servicio de lo mejor. Las habitaciones son cómodas y amplias, cuentan con su alberca privada y uno tiene mucha privacidad. Algo a mejorar pueden ser...

"We loved the hotel! Food was great and the staff was great and they were very friendly."

"This was one of the most dreamy places I've ever visited. The grounds were gorgeous between the beach, the jungle, and the architecture. The service was unrivaled. Luxurious in every sense. Can't wait to come back!"

"Bien lugar para viajar en familia lo recomiendo"

"As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen...

"Es un hotel con muy buena ubicación, le falta mantenimiento a las habitaciones, la regadera, llaves de agua y canceles en mal estado, no todo el personal es amable y servicial. No cuentan con secadora en las habitaciones y plancha para ropa, el buffet es bueno y los chicos muy atentos y serviciales. Es un hotel tranquilo y pasable para la estancia."