Resort tại Bang Quintana Roo

"Room leaking and whole hotel so dangerous to walk around puddles of water every where when raining .food same old crap every day . Rooms are dirty and old .phone doesn’t work in the room . No bodywash.no tissue box . No coffee machine .when I complained to the manager straight in his face .if we slip and fall lawsuit to your hotel . Terrible experience. Not worth going there any more ."

"My friend and I recently enjoyed a relaxing girls’ getaway at Excellence Riviera Cancun. Although the weather wasn’t entirely cooperative, we still had a wonderful time. The resort is beautiful, with lovely grounds, inviting pools, and a peaceful atmosphere. Our swim-up suite was especially lovely, even though the rainy weather limited our opportunity to enjoy the pool. What truly made our stay memorable was the hospitality. I would especially like to recognize Daniel from the concierge team....

"I am absolutely LIVID with this resort. I spent thousands of dollars on my 24th birthday trip, and the experience was nowhere near what a 4-star resort should offer. HOW is this a 4-star resort when I went HOURS without running water in my room on several days? Even when water was available, I had to wait for it to get hot. Housekeeping only came every other day, mostly making the bed and replacing towels. Unacceptable. The food safety concerns are alarming. Numerous guests were sick during...

"“I stayed at the JW Marriott Cancun with my family in July, and we loved it. Everything was exceptional, and the resort felt safe the whole time. My kids had a great time. My only complaint is that there’s no kids club, which would have made it perfect for families. Other than that, I have nothing but good things to say, and we’ll definitely be back!”"

"Excellent the best experience"

"Very beautiful resort"

"Good"

"there is not a good beach access from the hotel, lots of walk to go to a nice beach area."