8/10 - Tốt
Samantha
Đi cùng gia đình
08/04/2026
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We spent 7 nights here over Easter and really enjoyed our stay. The bedroom for 4 people was spacious and clean with a stocked mini bar. (We were 2 adults, 2 teens)
The choice of restaurants is good, with a buffet restaurant , Italian - Porto Bella, Hacienda Grill, pizza, and Mexican choices, but our favourite was Kotori, the Asian option. It’s definitely worth booking for the Habatchi grill, Eduardo the chef was very entertaining and the portions were filling.
Staff are very good about asking about food allergies.
The coatis were a bit naughty and pinched some food from my beach bag!
The guided Kayaking is free and worth doing but you have to prebook this on the same day but in advance via the concierge desk - so go early, it opens from 7am and there are 3 time slots available.
Pool staff are friendly, Jose and Edgar took care of us and really helpful, as was Abel (Pedro)
Pool towels are provided too.
Buffet restaurant staff were all really good too particularly Hermania who cooked us fresh omelettes to order every day, and discovered she also had bacon on request too!
Coffee and ice cream are readily available in the cafe, and the sports bar is good too but can get a little loud later in the evening.
We booked a tour to Xcaret via Juan from Spark Travel who has a tour desk in the lobby. He was really knowledgeable and helpful too.
So all in all, we had an enjoyable stay and would recommend it.
Samantha
Lưu trú 7 đêm vào Tháng 3, 2026
