Search Hotels Near Tres Rios Ecopark, Playa del Carmen

"The hotel concept is great. The are several S Maintenance and infrastructure problems at the hotel: 1. Very low maintenance at the hotel. Paint, air conditioning, railings, etc. 2. Bicycles are in terrible shape. 3. Cenote, stairs, rails, boat very bad shape 4. The most important they only have one restaurant open and interchange with the elegant one. 5. THERE IS A HUGE CONSTRUCTION RIGHT NEXT TO THE HOTEL, noise and dusty."

"Everything was great. The only drawback was the sea grass. If you like the beach and swimming in the ocean, then it’s an annoyance. "

"Too much pressure with the golf cart"

"The hotel, its amenities and staff are definitely 5 star quality. The standard rooms, however, are four star and the beach itself i would rate as maybe 3 stars. The beach amenities are outstanding with fresh fruit juice bars full service restaurant and bars, a pool and beautiful manicured areas. The beach is small, lots of coral and sand, unfortunately full of sargassum although this was not the fault of the hotel. It was well appointed with lounge chairs and umbrellas. The staff were courteous, and accommodating. Overall the stay was great and very relaxing. I was upset with two things. The standard rooms, especially the bathrooms are not up to a 5 star standard. Our first room was damp and the furniture looked rough. The bathroom tiles were broken, the tv was small, a 37 inch from 2015 and the shower did not work well. I requested a room change and the room was much better although they downgraded our pool view room to a garden view. The in room amenities are excellent with a de humidifier and steamer to remove wrinkles from packed clothes. My pet peeve was the resorts suggestion to get a better more updated room i would have to upgrade to premium whivj was 800 more. i would not have minded paying but l wanted that to be my choice and then could have widened my choices at rhe start to include the hyatt, riu or other 5 star hotel. By trying to force me to pay another 800 usd during check undermined the whole experience. "

"The food was disgusting, the employees lie to you and make you sign up for “club” status that means nothing and does nothing. Absolutely horrible stay."

"Only gave a 4 star on the property due to the sea weed issues. Other than that it is a great resort."

"Tons of options in the buffet/ restaurants and the property was really nice. "

"Es un hotel muy bonito tanto intrrnamente como sus instalaciones e actividades. Muy buen servicio y las habitaciones muy limpias y acojedoras. "

"Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool."