Tìm khách sạn ở Tulum

"The place was great in many ways, however we felt bated with the deceiving photos on Expedia showing a beach front resort. There were only 2 photos of the secretes we stayed at for our honeymoon. All other photos are of their sister resort Kumar and the beach club. When I booked this place we were expecting pools showing a beach backdrop. No beach in site. It was rather funny honestly thinking how many other people have done the same thing. Kicker is they bring you to the sister resort and show...

"We had issues with the room since the check in. Door unable to open. Got stock inside the room, ac turned off and when back ri the room at night, floor was wet and bed linen damp, documents damp, when asked for the car with 2 hours ahead the car never arrived until we got the the Fd to requested again. Great customer service."

"Had an amazing experience! Especially the staff were so helpful! Jorge- the manager- made our experience top notch! He was such a great man! Food was delicious! Could not use the beach due to algae season but pools were great! Spa was incredible- great service. The only thing we did not like is the their sales manager’s attitude! I think his name was Scott. He was the responsible person of the membership experience. Our concierge Monica was amazing! Always smiling and very helpful! Dont forget...

"Customer service extremely rigid and unhelpful- zero accommodation- my son was sick and they would not allow me to simply take some toast from the buffet for him-said I had to use room service and when I asked for simple toast and a banana they said they could not bring that-only order off the menu Very disappointing!!!"

"Nos hospedamos del 1 al 4 de julio, cuatro adultos y dos niñas de 5 y 7 años, y la experiencia superó por completo nuestras expectativas. Las instalaciones son excelentes, la comida deliciosa y las habitaciones amplias, impecables y muy cómodas, con el minibar siempre abastecido. El buffet del World Café destaca por su gran variedad y calidad. Sin embargo, lo que hace verdaderamente especial a Dreams Tulum es su gente. Desde nuestra llegada recibimos un trato cálido y auténtico que nos hizo...

"Property had his glamorous days. The poor condition outside, very dirty, water for bathing was the worst. Water smells really bad, also there was couple morning that was very hard to breathe the outside smells. Staff was great, couldn't be happier with them. Overall it need to be addressed alot to be considered a great place to visit."

"Out door shower 🔥🔥 pool indoors🔥🔥🔥 breakfast 🔥🔥🔥"

"Ideal para familias"

"My family and I recently stayed at Bahia Principe Explore Resort, and unfortunately our experience was very disappointing. The beach, one of the main reasons we booked this resort, was completely overwhelmed by seaweed during our stay. The shoreline and water were so affected that we were unable to enjoy the beach at all. The specialty restaurants advertised as part of the resort experience were never available to book. We checked repeatedly throughout our stay and could not get a single...

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"I was here with my wife for a quick getaway in first week of July and the overall property was maintained well. Rooms- we were offered Swim up rooms but we got the nearest oceanfront room in Villa 47 which was the 2 mins away from the main lobby, main pool , buffet, coffee shop, theatre. We did face AC issue during the second night of our stay and we were offered another room within the same building on a different floor within an hour. So that's a definite plus. We found that to go through the...

"I had a superb winter avoidance break at Bahia Principe. The pre booked transfer with Amstar worked perfectly both ways - just over an hour from Cancun. I opted for the shared transport but was the only passenger on both trips! Really good and competent drivers - if you’re unfamiliar with the locality this is a much better option than renting a car for yourself! The room was fabulous, stocked minibar replenished daily, comfortable bed, clean and spacious shower room, small balcony to relax on...

"Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but...

"La atención de la recepción. Y de la llamada telefónica previa que tuve pésima. Con ganas de no vender. Y de la chava de recepción si atendió Pero les falta más atención al público. Actitud de servicio y que hagan sentir especial al cliente. Les ayudaría mucho En África así son."

"Amazing staff 10/10"

"Great place to stay and very fun, food wasn’t all that to be honest"

"Had a wonderful time with my family loved staff"

"What a beautiful property. Perfect location on the beach. I loved the boho vibe, being able to walk straight out from my room onto my porch and enjoy both jungle and beach. The staff were amazing, massages sublime, location - you need a bike (which I hired) or download InDrive for taxi service. Breakfast was simple and the food at lunch/dinner was varied and freshly cooked. Highly recommend."

"My girlfriend and I recently had the pleasure of staying at Shibari Tulum, and it was truly one of the best hotel experiences we’ve ever had. From the moment we arrived, the staff made us feel welcome. Every team member was incredibly attentive, friendly, and genuinely cared about making our stay exceptional. We never had to ask for anything; they were always one step ahead, offering fresh towels, checking if we needed anything, and keeping our room spotless throughout the day. The level of...