Search Hotels with Room Service in Xcaret

"Great place for families, kids loved it. This is my second time staying at the hotel and I’ll choose it again. "

"It was OK. Lack of engagement, evening entertainment, and activities team which would have encouraged guests to better socialize and enjoy their time away. (Compared to many past stays at other resorts like RIU.) Pools are fine but somewhat dated and would benefit from resurfacing. Service staff in restaurants appeared to simply be putting in their time. They would hear you but not listen to you often resulting in wrong orders being served. (Not a language barrier - simply rushing and not hearing.) Made us feel many did not actually enjoy their employment at this resort. "

"Excellent "

"We stayed for a few days in February and could not have been happier with the entire experience, from check-in to our unfortunate back-to-reality departure! We loved the pool area and especially loved the location of the hotel in downtown Playa. We did hear music on the weekend evenings but with earplugs or our little handheld sound machine, we were absolutely fine. We will stay here again!"

"Great location. "

"A little bit diversity will be better."

"Traveled here in April 2026 and it was sooooo nice. The upkeep on the property is amazing, my husband and I had a great time, good music, staff was beyond amazing, everything was close by, beaches were kept clean and the pool, the food was amazing, I will definitely go back here again!"

"NO BEACH!!!!! Poor selection of food, cheap alcohol!!! Rooms are ordinary, if you enjoy swimming in chlorine and drink cheap mixed cocktails, this is your place!!! Stuff is not helpful, management is careless, and it’s not my business that this place changed ownership last fall. YOU don’t have to trust my opinion, but if you would like to find out in a hard way, please purchase this horrible resort and reply to my review after your visit. By the way, there is no entertainment either, this place dies at 10 PM and you have to look for entertainment outside of this “wonderful” resort."

"Nice place "