Search Hotels with Balcony in Xcaret

"Had some issues that we shared with Wendi at the front desk but she did not want to help us & seemed annoyed. Hannah was wonderful and open the sports bar just for us to watch the game. - Spa experience was great! They have a great & clean facility! - Nice ocean view rooms if you get the oceanfront room - Beach was full of seaweed and un-swimmable - Food was ok, needs a bit of improvement. The Steakhouse was great but the buffet lacked a lot of options."

"Yes"

"Everything there was 5 stars across the board"

"As avid travelers, we can appreciate a great experience. This was hands down the best all-inclusive we have ever been to. Everything was spotless, the service was impeccable and the staff was super friendly: Omar, Miguel, Anturo, Joanna, Pedro, Carmen, Gabriella, to name a few. The restaurants and servers were all fantastic. Seriously didn’t have one bad meal nor one bad server. They are attentive and want to make great memories for you. Already planning to be back."

"Me gustó mucho lo limpia que estaba la propiedad, así como el mantenimiento que se nota le dan. La habitación muy bonita y con gran variedad de amenidades, tiene varios lugares bonitos para tomarse fotos, la comida en todos los restaurantes muy buena. Elegí este hotel para celebrar mi luna de miel y pudo ser una excelente experiencia lo único que lo arruinó fue el servicio de las personas en restaurantes, los host no te hacen sentir nada bienvenidos, no te saludan, no te sonríen, ni te voltean a ver, a los meseros los tienes que estar buscando para que te atiendan, no se acercan a preguntar cómo va todo y parece que les molesta que les pidas algo, que desagradable experiencia. Meseros como Vicente, zury los chicos del restaurante japonés muy bien, así como los recepcionistas y camaristas. Ojalá puedan capacitar a su personal y que traten a todos los clientes por igual, y recordarles que sonreír y ser amables es gratis."

"Resort is very updated and well kept-very nice and helpful staff, very clean and beautiful the only negative, which was no fault of the hotels, was the seaweed! it stunk so bad we didnt use the balcony we upgraded t, nor did we want to go to the bar because of the smell "

"Reservation first the restaurant"

"This Hotel is amazing for families, if you are traveling with your kids, THIS is the place to go! food was very very good, lots of activities for kids, room was espacious and nice and clean. beach was beautiful. we LOVED IT!!"

"The hotel and their staff made our stay to be an amazing experience, going above and beyond to make sure we had everything we needed in the room for our two year old toddler. Highly recommend"