Khách sạn Riviera Maya

"Everything was fine, the staff was courteous and attentive. The bed and pillow were very comfortable. The VIP upgrade provided by Expedia as we are Gold did us pretty much nothing. The $100 resort credit is very misleading as we were told when booking an add on to one of our excursions (ATV's) that it could be used for that and come to find out that was not the case. We did not receive any of the $100 credit while there. There seems to be poor communication with what each individual knows as one...

"Great for staycation"

"The room location was superb, but it definitely needed updating. "

"We loved this place. Great location, clean rooms, beautiful beach, helpful staff. Would definitely stay here again! "

"Clean rooms and impecable room service. Property itself was small and easy to navigate. Gift shop stayed open until 11pm which came in handy! Breakfast was great at both restaurants and the afternoon taqueria being open was fabulous! The beach was why we stayed here. Romantic and calm atmosphere. We loved our time"

"We had to change our coffee maker in our room twice because it was not brewing hot but cold. It was easier to order a pot of coffee from room service. Room was always cleaned and was surprised that they have an afternoon towel service and maintenance as well. Very impressive Staff was excellent and catered to all my needs. Pool was ok. Only complain was the finish of the pool was too rough and hurts the back if you lean on it (especially with a sunburn) or your swim suit may get snagged...

"This place was amazing. The beach was great. The Pool atmosphere is Poppin. No Kids was a plus and the food is great."

"We’ve stayed at multiple hotels in the area. This is our favorite! The room, the shower in our room, the heated pool on our deck, comfy beds, cabanas on the beach, food and drink service on the beach, room service & staff were all amazing! "

"They didn’t tell us till we got to hotel that the pool was down for renovation and the noise was unbearable for 4 of our 7 day vacation Ridiculous"

"We had a great time , everyone was very attentive. The view from our room was breathtaking!!"

"Las toallas estaban muy manchadas se veían antiguenicas me pegaron un hongo en mis piernas "

"Todo bien"

"Remote in room did not work, attempted to have it replaced multiple times and it never was. Ran out of body wash 2 days into our 6 day stay, again attempted multiple times to have body wash refilled and it never was. Check out day I was trapped in the elevator for almost 30 minutes. I banged on the door texted my driver and he went into the office to let them know and NO ONE helped. My partner was able to free me only to see an employee right outside the door watering the plants. He never made...

"Absolutely loved everything about my trip!! Mike was amazing! The floating breakfast in the cenote is a MUST!!"

"Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions."

" La encantó la experiencia en este hotel, fueron súper atentos todo el tiempo la limpieza, los detalles las habitaciones todo excelente "

"Very clean room, hotel, very comfortable bed. Very close to grocery store, shops and restaurants, beach down the steps of the property, very wuiet hotel!"

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"Las habitaciones preciosas, el personal muy amable y atento. Lo único que no me agradó es que el restaurante solo tiene un menú para desayuno y lunch."

"Avoid this place. Other than the nice cenote, cost does not match the experience. Understaffed, backwards billing concepts, overall poor stay."