Khách sạn Riviera Maya

"rooms - 5/5 pool- 4/5 beach - 4/5 food - 1/5 - breakfast buffet was tasty, lunch buffet and restaurants were nearly inedible. stay away from the asian restaurant at all costs."

"Comodas habitaciones,comida buena considerando q tienen cerrados la mayoria de los centros de consumo. No tienen playa"

"Las instalaciones ya se notan deterioradas."

"Hôtel très bien situé, très propre. Personnel très sympathique!"

"The room was nice, but the a/c I could barely feel it. I needed to point it directly to me to get a good sleep. The bed was amazing, I did rest! I didn’t use the kitchen so I’m not sure if it worked well. The pool was great, the view was great! The location it’s also great, close to everything! Overall it was a great stay! Just the a/c was my main concern."

"Staff is great!"

"V"

"We loved the family friendly atmosphere. The rooms were clean. Robes and slippers were provided for our stay. The staff provided top-notch customer service. Everyone was very friendly and helpful. My son lost his stuffy while there and a female concierge staff member went out of her way to locate it for us. My husband got sick on our last day there and the staff went out of their way to help him. The pools were nice. They had a zip line for the kids. Parents were able to drop off the kids at the...

"Everything was great except for the dinner reservation options. When we arrived we were told there were no reservations available for the next two nights at ANY restaurants. Zero. And the only one available on our third night was at 4:30pm which we took. Because of this we had to eat at a buffet on our wedding anniversary. Otherwise everything else was great."

"El departamento está excelente, con muy Buenos Aires muy cerca del centro de puerto Morelos, la playa súper cerquita. Realmente es muy buen departamento en candida, costo, con gusto, volvería a quedarme y muy amable, la persona que nos atendió, que se llama Salma,"

"Nothing. No running hot water for bathing. Bugs in the shower. No amenities what so ever. Property looked like under construction. Would not recommend."

"Si tienes auto es un súper Hotel para visitar Xcaret está cerca. Los cuartos estuvieron agusto y amé toda la estancia con mis amix"

"Amazing staff 10/10"

"Beware of the in-room security boxes! Hotel staff has access. Had all my valuables go missing! Reported to reception. No help. Reported to police...no help."

"Super bonito el hotel! Demasiado amplio y comodo el cuarto y las camas, el desayuno super completo =) y lo mejor es que incluye la transportacion hotel-aeropuerto"

"Really great location beachfront with lovely views. Needs updating, renovation staff is great and restaurant is good. For the price it's reasonable. No luxuries, but basically clean."

"Breakfast was delicious. Rooms were clean. Staffs were helpful and nice. Unfortunately, the seaweed overran the entire beach, which wasn't anyone's fault. It's a shame we weren't able to use the free kayaking or swim at the ocean. The swimming pool was a good substitute though. The road is horrendous though, so make sure you drive safely."

"Had a wonderful time with my family loved staff"

"The room was dirty- sheets torn, stains on linen and robes provides has holes in them. The best thing about the property is the spa. The lobby is pretty and so is the spa area but upstairs where where the rooms are hold a consistent smell of mildew. Check in staff isn't very helpful if you encounter a problem- one lady was and her name escapes me, but I made an error when booking and nobody else went out of their way to help me. I will say Rodrigo in reservations partners with the young lady to...